Help & Support

You can reach us through the following channels:

• Email: info@enfora.org — we aim to respond within 1 business day
• Phone: +44 (0) 1708 755 355 — Monday to Friday, 9am – 6pm GMT
• Contact Form: Visit our contact page to send a structured enquiry

We can help you with:

• Finding and enrolling in the right course for your role or career stage
• Accessing course materials, videos, and downloadable resources
• Understanding course prerequisites and learning pathways
• Tracking your progress within a programme
• Requesting an extension or deferral due to exceptional circumstances
• Reporting issues with course content or video playback

Recommended courses & programmes:

• Browse all training courses
• View our training programmes

Common account issues we can assist with:

• Resetting or recovering a forgotten password
• Updating your email address or profile information
• Social login issues (Google, LinkedIn, or other OAuth providers)
• Account locked or access restricted
• Merging or transferring an account
• Deleting or deactivating your account

Technical issues we can help resolve:

• Videos not loading or buffering (powered by Mux)
• Pages not displaying correctly on your browser or device
• Notifications not being received
• Download issues with course materials or certificates
• General platform errors or unexpected behaviour

Before contacting support, try:

• Clearing your browser cache and cookies
• Trying a different browser (Chrome, Firefox, Safari, or Edge)
• Disabling browser extensions that may interfere with content
• Checking your internet connection speed — video content requires a stable connection

Billing queries we handle:

• Course purchase receipts and invoices
• Payment failures or declined transactions
• Refund requests and eligibility
• Understanding charges on your statement
• Corporate invoicing and purchase orders

Payments are processed securely via Stripe, PayPal, and Razorpay. We do not store full payment card details. For refund eligibility, please refer to our Refund Policy.

We can assist with:

• Downloading or re-issuing a completion certificate
• Verifying a certificate for employer or regulatory purposes
• Understanding what a certificate demonstrates
• Correcting name or detail errors on a certificate

Disclaimer: Certificates issued by Enfora represent professional development and internal recognition. They are not government-recognised qualifications unless explicitly stated in the course description.

For organisations and teams, we offer:

• Bulk enrolment and seat management
• Bespoke training programmes tailored to your team
• Dedicated account management and onboarding
• Progress reporting and completion tracking for managers
• On-site and virtual instructor-led delivery
• Consultancy and advisory services for the energy sector

To discuss a corporate training solution, visit our Consultancy or Advisory Services pages, or contact us directly.

Our support team operates Monday to Friday, 9am – 6pm GMT. Enquiries received outside these hours will be addressed on the next business day. We are closed on UK public holidays.