Cookie Policy
Enfora Enterprises. ("Enfora", "we", "us", or "our") uses cookies and similar tracking technologies on our website and learning platform.
This Cookie Policy explains what cookies are, how we use them, and the choices you have regarding their use. It should be read alongside our Privacy Policy.
1. What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work, improve performance, and provide information to website owners.
Similar technologies include web beacons, pixel tags, local storage, and session storage. References to "cookies" in this policy include all such technologies.
2. Types of Cookies We Use
Strictly Necessary Cookies
Always ActiveThese cookies are essential for the website to function and cannot be switched off. They are set only in response to actions you take, such as logging in or filling in forms.
- Authentication session cookies (Auth.js)
- Security tokens and CSRF protection
- Load balancing and server routing
- User preference storage (e.g. language)
Performance & Analytics Cookies
Requires ConsentThese cookies collect information about how visitors use our platform — such as which pages are visited and how long users spend on them. All data is aggregated and anonymised.
- PostHog — product analytics and user behaviour tracking
- Sentry — error monitoring and performance diagnostics
Functional Cookies
Requires ConsentThese cookies enable enhanced functionality and personalisation, such as live chat, video playback, and scheduling tools.
- Mux — video delivery and playback state
- Firebase — real-time features and push notifications
- Calendly — booking and scheduling widgets
- HubSpot — CRM and communication forms
Payment & Transaction Cookies
Requires ConsentThese cookies are set by our payment processors to enable secure and reliable transaction processing. They do not store payment card data.
- Stripe — fraud detection, payment session management
- PayPal / Razorpay — payment flow and session continuity
3. Cookie Details by Provider
| Provider | Purpose | Category | Duration |
|---|---|---|---|
| Auth.js | Authentication session | Strictly Necessary | Session |
| PostHog | Product analytics | Performance | 1 year |
| Sentry | Error monitoring | Performance | Session |
| Stripe | Payment processing & fraud prevention | Payment | Up to 2 years |
| Mux | Video playback | Functional | Session |
| Firebase | Notifications & real-time features | Functional | Persistent |
| HubSpot | CRM & contact forms | Functional | Up to 13 months |
| Calendly | Scheduling widgets | Functional | Up to 1 year |
4. How We Obtain Consent
When you first visit our website, you will be shown a cookie consent banner. You may accept all cookies, reject non-essential cookies, or customise your preferences. Your choices are stored and respected throughout your visit.
Strictly necessary cookies do not require your consent as they are essential for the website to operate.
5. Managing & Disabling Cookies
You can control cookies in several ways:
- Browser settings — most browsers let you view, block, or delete cookies. See your browser's help documentation for instructions.
- Our cookie preferences — revisit and update your consent choices at any time by clicking "Cookie Settings" in our website footer.
- Opt-out tools — some providers offer direct opt-out mechanisms (e.g. PostHog's opt-out, Stripe's privacy settings).
Note: Disabling strictly necessary cookies may prevent core features such as login, course access, and payment processing from working correctly.
Browser-specific instructions:
6. Third-Party Cookies
Some cookies are set by third-party services that appear on our pages. These third parties have their own privacy and cookie policies, which we encourage you to review:
7. Do Not Track
Some browsers support a "Do Not Track" (DNT) signal. As there is currently no industry-wide standard for honouring DNT signals, we do not respond to such signals at this time. You can manage your preferences through our cookie consent tool or your browser settings instead.
8. Changes to This Policy
We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our data practices. The date at the top of this page indicates when it was last revised. We encourage you to review this policy periodically.
9. Contact Us
If you have questions about our use of cookies, please contact us:
- Email: privacy@enfora.co.uk
- Website: https://enfora.co.uk
You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO): ico.org.uk